Frequently Asked Questions (FAQs)
Questions about...
Products
How do I care for my clothing?
For most of our garments, we suggest cold water washing and air drying to maintain fabric quality and color.
How do I know what size to order?
We offer a detailed Size Guide on our website to help you choose the perfect fit. If you’re unsure between two sizes, we recommend sizing up for a looser fit or down for a more fitted look. Don’t hesitate to reach out to us if you need personalized assistance.
Are your products ethically made?
Absolutely! We are committed to sustainable practices and ethical production. We work with partners who share our values, ensuring that our clothing is made in safe environments with fair labor practices.
What is Bohebea's clothing made from?
Our clothing is made from a blend of high-quality materials designed for comfort and durability, including cotton, and eco-friendly fabrics. We prioritize fabrics that are soft, breathable, and gentle on your skin.
questions about...
Ordering and Shipping
What is the estimated time for an order to be processed?
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Do you offer international shipping?
Yes! We offer international shipping to select countries. Shipping rates and delivery times will vary depending on your location. You can find more details at checkout.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order’s progress through our carrier’s website.
Can I change or cancel my order after its been placed?
Once an order is placed, we begin processing it right away to ensure prompt delivery. Unfortunately, we’re unable to make changes or cancel orders once they’ve been submitted. If you need assistance, please contact us immediately, and we will do our best to assist you before it ships.
questions about...
Policies
What's your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
See our full return policy for details.
What should I do if I receive damaged or incorrect items?
Please contact us immediately with your order number and a photo of the item(s) in question. We will work with you to resolve the issue and ensure you receive the correct product or a refund.
What if my order is delayed or lost?
If your order is delayed or lost in transit, please reach out to us within 7 days of your expected delivery date. We will help you track down your order or initiate a claim with the carrier to resolve the issue.
Is there a restocking fee for returns?
No, there is no restocking fee for returns. We just ask that items be returned in their original, unworn condition with all tags attached.